Shipping policy
Shipping Policy
At FELTIES, we strive to provide a seamless shopping experience from order to delivery. Please review our shipping policy below for important information regarding the shipment of your order.
Processing Time:
- All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times vary depending on your location
Shipment Confirmation & Order Tracking:
- You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
Customs, Duties, and Taxes:
For international shipments, FELTIES is not responsible for any customs duties, taxes, or other fees that may be applied to your order. All such fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, and other related charges). Please check with your local customs office for more information on potential costs before placing your order.
Contact Us:
- If you have any questions or concerns about your shipping, please contact us at help@felties.com.au